Stop answering "when's my next service?" calls
Give customers 24/7 access to their account—units on site, upcoming services, invoices, payments, and support—without calling your office.
"The portal makes you look bigger, faster, and more organized—without adding headcount."
Why Teams Use Customer Portal
Your customers get instant answers. Your office gets their mornings back.
Reduce inbound calls
Let customers answer routine questions themselves. "When's my next service?" answered 24/7 without staff.
Speed up payment
Make invoices easier to find, understand, and pay. Credit card, ACH, or autopay—customers choose.
Improve trust
Give visibility into service history and account details. Transparency builds loyalty.
How It Works
From customer login to instant self-service and support
Customer Logs In
Clean, branded portal with dashboard showing units, next service, balance
View & Pay
See invoices, receipts, payment status. Pay instantly with card or ACH
Request Changes
Submit service changes or supply needs through structured forms
Get Support
Submit support tickets or chat directly with dispatch via instant messaging
You Receive
Structured requests and messages hit your queue tied to the right account
See the portal in action
Watch how customers check services, pay invoices, and request supplies—all without calling.
Customer Portal Demo (1:45)
Support tickets or instant chat—customer's choice
Customers can submit formal support tickets for tracked issues, or start an instant conversation with your admin or dispatch team directly from their portal.
Support Tickets
Structured requests with tracking, status updates, and resolution history
Instant Messaging
Real-time chat powered by Sendbird. Turn on/off per account or company-wide
You Control Access
Route messages to admin, dispatch, or specific team members
Support Chat Demo (1:15)
Common Workflows
Real scenarios your customers handle themselves
Invoice Self-Serve
Customers download, pay, and confirm without chasing your office. Payment history always accessible.
Service Requests
Customers submit requests that become trackable work—not scattered emails or voicemails.
Account Updates
Cleaner contact and site updates with less back-and-forth. Multi-site customers manage their own access.
The Math of Self-Service
See exactly how much time and money you'll save
Without Portal
With Portal
Your brand, their experience
The portal displays your logo, company name, and contact info. Customers see your business—not PortaPro.
- Custom logo and company branding
- Your support contact info displayed
- Role-based access: Admin, Billing, Site Contact
- "View as Customer" mode for support
Your Branded Portal Screenshot
"Our customers love the portal. We went from 40+ calls a week about invoices to maybe 5. The time savings alone paid for PortaPro."
Frequently Asked Questions
Everything you need to know about Customer Portal
Ready to give customers the access they expect?
Join hundreds of portable sanitation companies who've reduced call volume and sped up payments with Customer Portal.